Terms & Conditions

1. Products & services

Colourful Asia is a business in the retail industry that supplies imported products from Thailand.


2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2-5 working days and delivery confirmed by way of e-mail and invoice number. Courier Costs are added to the final invoice amount.


3. Export restriction 

The offering on this website is available to South African clients only.


4. Return and Refunds policy

The provision of goods and services by Colourful Asia is subject to availability. In cases of unavailability, Colourful Asia will refund the client in full within 30 days.


If the product return is a result of our error or a defective product, the customer must make the return with 14 days and we will refund the full cost of the merchandise and shipping charges.

Other returns that are not a result of our error must also be made within 14 days. In this instance, shipping charges and a 5 % administration fee will be for the customer. Refund will be made as above within 30 days.

We make every effort to pack our products securely, but in the unlikely case of a breakage during shipping the customer must contact Colourful Asia immediately upon receiving the damaged items.  Images documenting the breakages / damages indicating the date must be supplied for consideration. Colourful Asia will, on merit, either replace the item or provide a refund.


5. ORDER CANCELLATIONS

Orders can be cancelled if they haven’t been shipped yet. Cancellation of orders by the client will attract a 5 % administration fee.

Unfortunately, if the order has already been dispatched it is too late to cancel the order. All order cancellations must be sent by email to info@colourfulasia.co.za.


6. Customer Privacy policy

Colourful Asia shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.


7. Payment options accepted

Full payment for the entire order and shipping must reflect in our account before products will be shipped. Payment may be made by bank transfer into the Colourful Asia bank account, the details of which will be available on the invoice. A proof of payment must be sent to info@colourfulasia.co.za


8. Responsibility

Colourful Asia takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


9. Country of domicile

This website is governed by the laws of South Africa and Colourful Asia chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 38 Murrell Crescent, Framesby, Port Elizabeth, 6045.


10. Variation

Colourful Asia may, in its sole discretion, change this agreement or any part thereof at any time without notice.


11. Company information

This website is run by Countrywide Golf Holidays CC based in South Africa trading as Colourful Asia and with registration number 2003/002229/23 and Member Linda Gough.


12. Colourful Asia contact details

Company Physical Address: 38 Murrell Crescent, Framesby, Port Elizabeth, 6045

Email: info@colourfulasia.co.za

Telephone: 082 494 9890